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Courseware issues on Publisher Site

Courseware issues on Publisher Site

When you are required to redeem an additional Publisher Access code onto a specific website to access the courseware that your material contains, you will first need to reveal your Publisher code. Publisher Access codes are also commonly referred to as: 

  • 2 Step Code
  • Access code
  • Redemption Code
  • License Key
  • Registration Code
  • Activation Code
  • Product Key
  • eResource 

NOTE: This page is for redeeming / redemption issues with Publisher Access codes, not VitalSource Redemption codes.  As a general rule, VitalSource Codes will either be 12 or 20 characters with no dashes in the code. 

 

Issues with Publisher Access code redemption (2 STEP CODE) 

 

You can receive a Publisher Courseware (2 step code) via digital form from your VitalSource Bookshelf or  a printed (hardcopy) access card that may also come in a bundle package. For the Printed Access card option, you will want to careful follow the steps listed on the card and or from your instructor. Examples below: 

 

Digital option in VitalSource Bookshelf

 

Printed Access Card 
Digital option in VitalSource Bookshelf Printed access card Printed access card

 

Both options will lead you to the Publisher specific site for redemption.

 

Redemption of the digital (VitalSource) Publisher Courseware code :

After you have either obtained your Courseware (2 step code) from your VitalSource Bookshelf account and  / or from your Printed Access card you will follow the steps to redeem it per the directions in Bookshelf or from the printed access card. 

 

***You may need to first register and create an account on the Publisher Courseware Site. They may also have secondary steps when redeeming on a Learning Management System (LMS) such as Canvas, Blackboard etc. ***

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Troubleshooting Steps for issues when Redeeming your Courseware 2 Step Code 

  • Check to see if a Course Key is required.
    • This can be found on your receipt and / or only obtained from your instructor.
  • Grab a screenshot of any errors the may show, below is a helpful link on how to do that: 
    • How to Take a Screenshot - the screenshot should include the whole screen which needs to include the top URL / Website address you are using to redeem the code
  • Check your Web Browser version so that you are using the newest version available:
    • To check your web browser version, open your browser, navigate to the menu settings (usually located in the top right corner), and select "Help" or "About" - this will display a pop-up window showing your current browser version number; for example, in Google Chrome, click the three dots, then select "Help" > "About Google Chrome" to see your version.
    • Also attempt another web browser if possible. 
  • Does the error page note a support link and / or a contact us option for the Publisher?
    • Quickest option:  directly contact the Publisher Support that shows on the site with the above information
  • If the Publisher Support agent states to reach back out to your bookstore:
    • Obtain the support transcript and / or a ticket (Case) number you received from the Publisher Support Assistance.  This will help your TextbookX Online Bookstore agent work with our internal team on a resolution. 

 

Errors / Issues you may see : 

  • Code shows "already redeemed or invalid" - be sure you are not using the wrong courseware code or one that you previously redeemed
    • Did you possibly redeem the code using another email address? - Publisher support can confirm.
  • Code "94": "Cannot Determine the Product" - Might occur if the system cannot identify the product associated with your code. Publisher Support can confirm,
  • Code"110": An error related to processing the code. Publisher Support can further assist. 
  • Code "114": "Unable to process" - Could indicate an issue with the code format or server processing - Check with Publisher Support for processing assistance. 
  • Code "84" or "7"  means you are attempting to redeem a code not lined up to the item your professor set up for the class. -
    • Check to be sure you have selected the correct course information and section number. You can find this info normally at the top right of your screen.
    • Check with your instructor if it is correct to confirm. 
  • Code "500"  try refreshing the page and clearing your browser cache - 
    • Attempt using another browser, be sure both are running the newest version
    • Contact Publisher for further review.
  • Code "503" server temporarily unavailable - error with the actual publisher site, please contact them directly. 
  • Is the product for a McGraw Hill Connect code? 
    • You need to be sure you are using the special link provided by the professor. Only your professor can provide this link. Sometimes additional course set may be needed. 

 

Publisher Support links : 

 

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