Financial aid policies, amounts, and approved purchases are determined by your school. Your school’s Financial Aid or Bursar’s Office is generally the best place to start with questions about your financial aid.

If your school has directed you to the Online Bookstore, we will do our best to assist with questions related to using your financial aid or voucher in the Online Bookstore.

What can I purchase with my financial aid?

Financial aid policies vary by school.

Please contact your school’s Financial Aid Office for a list of items approved for purchase using your financial aid.

When will I receive my financial aid?

The Online Bookstore does not issue financial aid or determine when funds become available.

Please contact your school’s Financial Aid Office for information about when your financial aid will be issued or available.

I have questions about the amount of financial aid I received.

The Online Bookstore does not have access to the details of your financial aid award or allocation.

Please contact your school’s Financial Aid Office for questions about the amount of financial aid you received.

Veteran students should first contact their Bursar’s Office. If the Bursar’s Office cannot assist, contact your guidance counselor or the appropriate representative for your veteran benefits program.

What is my remaining voucher balance?

If you are using a school voucher through the Online Bookstore, our Support team may be able to help you locate your voucher information or check the remaining balance.

Please contact Support for assistance.

I need help locating my voucher information.

Our Support team may be able to help locate your voucher information.

Please contact Support for assistance.

I received a bill from my school or have a question about my Bursar’s account.

The Online Bookstore does not have access to your school’s student financial accounts and cannot assist with balances owed directly to your school.

Please contact your school’s Bursar or Financial Aid Office for assistance.

I am a veteran. How do I obtain my financial aid or veteran program benefits?

Veteran students should first contact their Bursar’s Office. If the Bursar’s Office cannot assist, contact your guidance counselor or the appropriate representative for your program.

Can you tell me about my VA or VR voucher?

The Online Bookstore does not determine or issue VA (Veterans Affairs) or VR (Vocational Rehabilitation) benefits.

Please contact the organization or office that issued your aid. If you are unsure who to contact, your school’s Financial Aid Office can provide further direction.

When should I contact the Online Bookstore?

Contact the Online Bookstore if you need assistance with a voucher being used in the Online Bookstore, including:

• Checking a remaining voucher balance
• Locating voucher information
• Questions or problems using your voucher in the Online Bookstore

For questions about financial aid eligibility, approved purchases, award amounts, disbursement, school account balances, or when funds will become available, please contact your school’s Financial Aid or Bursar’s Office.