Skip to main content

Return a Purchase

Return a Purchase

Which Course Materials can be Returned?

Physical Book Return Policy

Purchased items can be returned to us for a full refund in the amount of the merchandise price paid, provided the following conditions are met:

  • Item was not purchased on our marketplace.
  • Items returned within 2 weeks after the start of class OR within 30 days of the order confirmation.
  • Item was not sold as "Not returnable".
  • If applicable, included materials such as a one-time-use access code, have not been opened, used, or had the access code revealed.
  • Bundles, looseleaf items, or any other sealed item must not be opened.
  • The item is not a replacement.

If you return a book, there is a return shipping fee unless the return is due to a bookstore error (i.e. wrong item sent). Anything sent to us which is not in a refundable condition will not be sent back to you. Please verify your items meet the above conditions before sending.

 

Ebook Refund Policy

There are a few important things to keep in mind when returning an eTextbook you purchased from TextbookX. You may request a refund provided that the following are true:

  • You are returning the item within 14 days of the purchase date.
  • You have not viewed or printed, in total, more than twenty percent (20%) of the eTextbook.
  • You have not viewed or used any included access codes for any online resources that came with your eTextbook purchase.
  • You have not previously returned the same eTextbook from a prior purchase.
  • You have not returned 3 or more eTextbooks in the past 90 days across all of your accounts.
  • You are not returning an eTextbook from one of the publishers in our Return Policy Exceptions.

 

eResource Return Policy

“eResource” applies to any item that is accessed through a publisher’s systems (ex. Pearson+, Cengage Unlimited, McGraw Hill Connect, etc.). You may request a refund for an eResource within the following timeframes provided that you have not viewed or used the provided access code:

  • Within 14 days of your initial purchase of an eResource:
    • Cengage & Cengage Unlimited
    • Pearson and Pearson+
    • McGraw Hill
  • For WileyPLUS eResources, you may request a refund within 14 days of purchase if you have viewed or used the access code. You may request a refund within 30 days of purchase if you have not viewed or used the access code.

 

Additional note about swapping book formats

(Physical to Digital OR Digital to Physical)

****We apologize for the inconvenience, but we are unable to swap formats for your material. If you purchased a digital (eTextbook) book, it cannot be exchanged for a physical copy or vice versa. However, you have the option to request a refund and then repurchase the desired format.
Thank you for your understanding.***

 

Start a Return

You can start a return in two ways:

  1. Visit the Online Bookstore, log in with your student account, and click "Purchases" under your username, then locate the item you want to return
  2. Visit the Online Bookstore, click "Returns" on the homepage, log in with your student account, and then select the item you want to return from the drop-down menu. If you are not prompted to log in with a student account, log in with your TextbookX account or simply click "Returns" and then search for your order using your email and Order ID.

Return screen
Start a Return


Return instructions

  • If your item can be returned, click the check box, "Select Items to Return." (If an item is not eligible for return, a check box will not be available to click.)
  • Use the drop-down menu to select the "Return Reason" (dropped course, wrong book sent, etc.).
  • Click "Generate a Printable Package Slip."
  • Print the package slip and then put it inside a shipping box along with your returnable item.
  • Mail it to the address listed on the packaging slip.

Do NOT use the packaging slip as a label for the outside of the box. You must make a separate shipping label.

 

 

Select Item(s) to Return

Select Return Reason & Generate Packing Slip

 

 

Please note that your refund, once approved, can take 5-7 business days depending on your banking institution.  If you still have not received your refund after 7 business days, please let us know. 

 

Related Articles

Published Date:

Related articles