Many student questions can be answered on the dynamic help page. Visit the online bookstore website and log in with your school account to begin, then click "Help" at the top of the page.

You can find information about a recent order of yours by selecting "I need help with my order", and a list of your orders will appear. Select the order you have a question about and several prompts will appear, try to then choose the one that best fits your question.

Continue to narrow down your question until you find the answer you are looking for, some common examples include: 

1. How to redeem an eBook
2. Order tracking
3. How to return a book

Don't forget: If you can't find a solution using the tools, you can still contact the learner experience team by email or phone by clicking the "Contact us" button on the right side of the page. You can also click the "Chat" to start a live chat with one of our learner experience team members.

Contacting the Learner Experience team:

Website: Help page and live chats.

Contact us button: Click on the contact us button and send us your questions, Emails are usually answered with 48 hours. During peak season we average a response time of 15 hours and our team is usually available between 9:00AM and 5:00PM per time zone.

Live Chat: The live chat feature is available 24/7.