Shipping & Delivery

Please note the following shipping and delivery requirements:

•    Dell devices can only be delivered to a physical street address.
•    The use of PO Box addresses for delivery is not supported and may cause a delay in shipping your order.
•    A recipient signature will be required upon delivery.
•    All devices should be inspected and tested within 48 hours of delivery.
 

Support & FAQs

Before contacting support, please make sure to register your Dell device by creating a Dell.com account and registering your device by visiting https://www.dell.com/support/retail-registration/en-us

Support Contact Options

Online: https://www.dell.com/support/incidents-online/en-us/ContactUs/Dynamic

•    We recommend utilizing the chat service for device issues. The pre-installed app “Dell SupportAssist” can be used for remote diagnosis during chat and can simplify the support process.
Phone: 1-800-624-9896 US 

Self-Support & FAQs

For additional guidance and support information Dell has a Support Library that covers a variety of topics like fixing common issues, troubleshooting and setting up your new Dell device at htps://www.dell.com/support/contents/en-us/category/product-support/self-support-knowledgebase

Service Tag

Every Dell laptop has its own unique Service Tag (ST). Knowing your Service Tag is important for accessing support services, checking warranty details, and getting device updates. You can locate the Service Tag on the bottom of your laptop as shown below

Returns

•    Only faulty, damaged or incorrectly received devices are eligible for return
•    Faulty, damaged or incorrect devices should be reported within 48 hours of delivery to qualify for return. This includes:

o    Failure to power on or remain powered
o    Black or blue screen upon startup
o    Cracked screen or chassis
o    Item received that does not match the ordered item